My team of 2 was called in to help conceptualize and prototype a software system to enable a more streamlined payments experience for the customers of a large Indian retail bank. We were helping out part of a larger effort at the Boston Consulting Group, India for their client, who were about to enter India's large and beleaguered retail banking sector. This was a 2 week long rapid prototyping project to help the BCG team test out various options for there project.
We joined the team at BCG in diving into the current user experience of leading retail banks. The standing payments system in India requires users to exchange account identifiers in the form of bank account number and branch or something called an MMID (Mobile Money Identifier). This proved to be cumbersome for users and prone to human error. As part of our prototype, we wanted to provide a more seamless experience where people could rely on a more human readable proxy to these numbers. This was done via two mediums: phone number and social media accounts.