Boston Consulting Group, India
UX Designer, Full-Stack Developer
Platform Design, UX
Our team of 2 was invited to build out a software tool to manage time slots for expert media resources at the Boston Consulting Group in India. We conceptualized, prototyped and then built out the entire system which included a set of multi platform mobile and web apps and a online administration portal for management of the system. The initial project was 2 months long, but we stayed on post that to help iterate a few more times to include new user findings.
High level goals
○ Streamline the process of appointment booking within BCG, India
○ Enable roster management of internal resources available for consultation
○ Manage time slots automatically and send out notifications to concerned parties
○ Provide a solution that works on any platform, and is capable of doing so in no connectivity situations
We mapped out user flows for two kinds of users:
○ The app user
○ The administrator
Some examples below:
At the end of this project, we delivered a fully functional system with Android, iOS and web apps, and a web-based administrative back-end that connected back to the BCG HR management system to provide end-to-end control on the appointment booking process.